Direct Mail Austin

QUESTIONS

From your business roots to the paper it's printed on,
we're here to help you grow.
 

What is a bleed?


In printing terms, the bleed is the extra margin on a print product that is meant to be trimmed off when the product is trimmed to its final size. Bleed basically means that the color and graphics on a product "bleed off the page" to ensure continuity of the color to the edge of your product. When we print products such as business cards and postcards, we do not print on paper of that size. We organize several products next to one another on a large sheet of paper, print, and then trim each individual product to size. Jobs cannot be trimmed perfectly on the trimming line each time. During the trimming process, a product may be trimmed within or beyond the trimming line. As a result, the product may have a white edge, or a portion of the artwork from the surrounding jobs. Thus, we require a bleed on each individual product so that when the product is trimmed, there is an extra margin to prevent imperfections. Please provide .125" bleed with all print ready files that have color running to the edge!




What size bleed is required?


We require a bleed on each individual product so that when the product is trimmed, there is an extra margin to prevent imperfections. Please provide .125" bleed with all print ready files that have color running to the edge!




When is my job going to be ready?


There are many factors that determine how long it takes to produce a job. For most orders, the Online Calculator will verify an estimated date when we expect the job to get done. That date does not include any shipping time. Orders Approved and Payment Processed* By 8AM PST / 10AM CT / 11AM ET: Turnaround time begins that day. Orders Approved and Payment Processed* After 8AM PST / 10AM CT / 11AM ET: Turnaround time begins the next business day.
*Any issues with submitted files and/or payment may delay your order. Print time begins after approval and processed payment of your order. Any issues with submitted files and/or payment may delay your order.




Will you send my direct mail piece?


Yes! Legend & Ko. makes it easy for our clients, as we are an end-to-end solution offering the design of your mail piece, the printing, addressing, sorting and delivering to the USPS.




What qualifies as bulk mail? First-class?


200 addresses minimum qualifies to send via bulk mail. Anything under 200 addresses requires first-class postage.




Can I submit my own database for mailings?


Provide us with your desired address count and we can pull a radial database that pinpoints your intended audience FREE of charge. You also have the option of purchasing a detailed database from us if your requested parameters fall outside of a radial search.




Can you fix / make adjustments to artwork?


All submitted art should be "Camera Ready" and should not require any adjustments. We, can, however, make adjustments if required, but "Art Charges" will be applied to the order. Charges are hourly based and all art is done by our own Professional Graphics Artist. $50.00 an hour.




Do you have a minimum order?


If placing a custom order, the minimum print order for each product is $20.00; for example if you order a brochure and a flyer, the fee is $60.00 minimum for custom products.




Do you provide rush services?


Next turn-around is an additional $20.00 charge. Rush orders need to be placed no later than 1 PM CST.




What if I change my mind?


If you order an incorrect template/design or you simply changed your mind, you can change the template or main direction of your design for a fee of $20.00. This option is only available prior to printing.




How will my product look?


We offer a very high quality of printing and products; however, monitors DO NOT represent printed color well. We will get as close as possible, but cannot guarantee that printed products will be identical to a proof. Why? – Computer monitors run on an RGB color spectrum that is created by mixing light. This is completely different from printed CMYK materials that are created by mixing ink, therefore a printed product will be very close, but not exact. Monitor settings vary and are never identical. If you are concerned about the printed color of your design, legend & Ko. is happy to print a hard copy proof for a fee.




Do you offer special event support?


Yes, we do! Austin is home to many venues, festivals, conferences and trade shows that attract people from around the world. Frequently marketing and publicity materials are needed in short order, with final designs not ready until hours before use. Our in-house design capabilities ensure last-minute changes go smoothly. No need to depend on costly shipping, unexpected delays, or lugging heavy print materials on your journey! Whether you are in town or flying in from across the globe, we are your go-to resource for digital print, signage and related branded specialty items. Simply email: jordan@legendandko.com and she will get you taken care of!





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